FAQ surprize

With the surprize rewards programme you earn valuable points with every transaction you make worldwide using your eligible payment card.  
You can view the points you have earned at any time in your personal account and redeem them for attractive rewards at one-digitalservice.ch and in the “one” app. You will also receive personalised offers that let you benefit from special campaigns or order rewards on attractive terms.

All individuals who hold an eligible payment card are automatically included in the rewards programme. surprize points earned by the holder of an additional card are processed through and credited to the surprize account of the primary cardholder.

All surprize partners offer just vouchers or donation opportunities in the rewards shop. surprize supplements the partner offering with non-cash rewards in its own name. These non-cash rewards are managed operationally by “Boost Loyalty”.

The surprize rewards programme does not cost you anything extra.

Discover the benefits of surprize:
Earning:

• Every time you use your eligible payment card, you earn surprize points (no points are credited for cash withdrawals or for fees charged by the card issuer).
• Additional points can be earned in special campaigns and contests.

Redeeming:

• You can conveniently redeem your points for vouchers or non-cash rewards in the rewards shop. Alternatively, you can also donate points to selected organisations.
• The conditions for redeeming your points are even more attractive during redemption campaigns.

You can withdraw from the surprize rewards programme at any time without serving a notice period. You must inform Viseca in writing. You can continue to redeem the surprize points you have earned for rewards for 90 days after you withdraw. After 90 days, your surprize account will be cancelled. Any remaining surprize points cannot be paid out in cash.

surprize partners are companies that offer vouchers at one-digitalservice.ch or in the “one” app. Instead of vouchers, some partners offer you an opportunity to donate your points to a good cause. You can exchange surprize points for the rewards.
An overview of the current surprize partners can be found online at one-digitalservice.ch/public/en/surprize.

You earn surprize points on every purchase you make with your eligible payment card anywhere in the world. surprize points are not credited for cash withdrawals or fees charged by the card issuer.
It is easy to earn points. Here is how:

• 1 point per Swiss franc for all purchases made with your card
• Additional points for special campaigns, contests and other offers

The points earned are credited to your surprize account. Please note that there may be a lag between the time your transaction is made and the time the points are credited to your surprize account.

 

The surprize points you earn are credited to your surprize account two days after your purchase, at the earliest.

The amount of your purchase is rounded down to the next whole franc 
Example: Purchase for CHF 11.60 = 11 surprize points

All individuals who hold an eligible payment card are automatically included in the rewards programme. 
surprize points earned by the holder of an additional card are processed through and credited to the surprize account of the primary cardholder.

You can view your current points balance at any time at one-digitalservice.ch or in the “one” app.
Please note that surprize points earned with an additional card are also processed through and credited to the surprize account of the primarily cardholder.

You can exchange your points for vouchers or non-cash rewards at any time at one-digitalservice.ch and in the “one” app. You also have the option of donating your surprize points to a selected organisation. You can support a good cause once you have 100 points or more.

No. Only the primary cardholder is entitled to exchange surprize points for rewards.

surprize points are valid for a nominal period of three years and always expire on 31 December of the year in which they are due to lapse. You can check whether your surprize points are about to expire at any time at one-digitalservice.ch. 

Example:
All surprize points earned in 2021 will expire on 31 December 2024. Points earned in January are valid for three years and 11 months. Those earned in December, on the other hand, are valid for three years and a maximum of 31 days.

Points can only be transferred between cards visible for the same login. To transfer points earned to a single primary card, visit one-digitalservice.ch and go to the Card tab > surprize rewards programme > Transfer points.

In both cases, you can still redeem the surprize points you have earned for rewards online for a period of 90 days after that date. After 90 days, your surprize account will be cancelled. Any remaining surprize points cannot be paid out in cash.

To view all the transactions that are eligible for points, log into one-digitalservice.ch and you will find an overview of your points in the surprize tab.  If you receive a paper bill by post, a points overview will be sent to you with your bill once a quarter. 

The fundamental difference is between paper vouchers, digital voucher codes and gift cards. Paper vouchers can be redeemed in the branches or stores of the partner concerned and are sent to you by post. Some paper vouchers can also be redeemed online. Digital voucher codes are intended for use in online shops and are sent to you by e-mail.
Gift cards – depending on the partner – can be redeemed both online and in partner branches or stores and are sent to you by post.
The detailed descriptions of the individual rewards tell you exactly what type of voucher is on offer and how it will be delivered to you.

Any reward you purchase will be subject to the guarantees stipulated in the GTCs of the supplier of that reward, which you agree to when you purchase a reward.

The supplier of the reward is either a surprize partner or “Boost Loyalty”. You will find the contact information of the supplier of the reward in the order confirmation, which you will receive by e-mail after you place your order.

Non-cash rewards and paper vouchers are sent to you by post to your stored billing address. This is done within two weeks of the order date. If necessary, you can stipulate a different delivery address before the order is completed. Rewards and vouchers can only be posted to a delivery address in Switzerland or the Principality of Liechtenstein. Digital voucher codes for online shops are sent to you by e-mail. They are sent to the e-mail address you used to register for “one”. The detailed description of the reward concerned tells you exactly what type of voucher is on offer.

No, there are no shipping costs.

After you have completed your order, you will receive an order confirmation by e-mail. To enquire about the status of your order, please contact the partner supplying the reward directly. This contact information is provided in the confirmation e-mail.

Please contact the supplier of the reward directly. This contact information is provided in the e-mail sent to you as the order confirmation.

The “Banking package rewards” category is only available to surprize participants who have an active package solution with a participating bank. These customers can exchange the surprize points they have earned for a credit paid into the personal account associated with the respective package solution.

The rewards are only visible if the following criteria are met:

• You are a surprize participant and have an active package solution with a participating bank
• You have not yet reached the limit on reward redemptions for the current calendar year
• In your surprize account, you have selected the eligible card associated with your package solution (this applies to holders of multiple cards attached to the same account)

If you are a surprize participant who has an active package solution with a participating bank, you can exchange the surprize points you have earned for a credit paid into your personal account. You can choose to exchange 9 000 surprize points for CHF 20 or 18 000 surprize points for CHF 40. Please note that only one of these rewards can be purchased at a time.

To benefit from a package reward, visit one-digitalservice.ch or open the “one” app and log in. In the rewards shop, go to the surprize tab where you can view the details of the package reward directly and provide binding confirmation of the purchase of your chosen reward by clicking on the “Order” button. To see the rewards and be able to purchase them, you must have an active package solution with a participating bank, have a sufficient number of points and have not yet reached the limit on the number of account credits for the current calendar year. After you have concluded the purchase, you will receive confirmation by e-mail.

You can choose between the following two rewards: CHF 20 for 9 000 points and CHF 40 for 18 000 points. In any given calendar year, both rewards may be redeemed a maximum of twice each, but only one reward may be purchased at a time. This means that in a given calendar year you can exchange a maximum of 54 000 points for CHF 120. Once you have purchased one of the rewards twice, it will no longer be displayed in the rewards shop.

Immediately after your purchase, the surprize points are deducted and your points total is updated.

The reward is paid into the personal account associated with your bank’s package solution at the beginning of the next month. In your account statement, the credit is designated as “Credit surprize reward – bank name packages”.

In this case, please contact our Customer Service on +41 58 958 84 00 or at info-surprize@one-digitalservice.ch.

At one-digitalservice.ch, cardholders of participating banks can use surprize points to pay the annual fee due or to receive a refund of the annual fee already paid: half of the annual fee for holders of a Silver credit card; half or all of the annual fee for holders of a Gold credit card. 
You can redeem the reward for a credit for half or all of the annual fee for the upcoming fee period at any time. If the fee has already been debited, you also have the option of redeeming the reward retroactively within two months of billing (as of the end of the month).

You can use surprize points to settle your annual card fee as follows. You can manually redeem the annual fee reward in the rewards shop. You can also activate an automatic redemption of the annual fee (“Annual fee subscription”). However, you can have the annual card fee refunded only once per fee period, either through manual redemption in the rewards shop or through subscription. The annual fee reward (manual or subscription) is available to cardholders of participating banks in the rewards shop.

Manual redemption in the rewards shop

• Deduction of points: immediately upon ordering the reward
• Retroactive refund of the annual fee: yes, if the fee has already been debited this is possible within two months of debiting (as of the end of the month).

One-time activation, then automatic until deactivation or cancellation of the card

• Deduction of points: upon debiting the annual fee
• Retroactive refund of the annual fee: no, this is not possible.

The annual fee can be settled using surprize points both as a reward and as a subscription for the following cards (of participating banks):

• Mastercard Silver and Gold
• Visa Classic and Gold

It is important to us that your data are handled in a careful, secure and confidential manner. Therefore, Viseca provides transparent information about how your data are processed. Specific information about data processing within the surprize rewards programme can be found in the Privacy Statement and Terms of Use for “one” as well as in our Cookie Policy at one-digitalservice.ch.

The Conditions for Participating in the surprize Rewards Programme set out the details of the rewards programme in binding terms. These Conditions can be found at one-digitalservice.ch.

You can opt out of receiving information via e-mail. To do so, contact us using one of the following options:

By e-mail with “Stop e-mail information” in the subject line to: info-surprize@one-digitalservice.ch

By telephone: +41 58 958 84 00

If you do not want to receive push notifications on your smartphone, you can deactivate this feature in the “one” app.